FAQs

What Are The Eyelashes Made Of?

Are eyelashes are made of cruelty-free, hypoallergenic mink fur. These hairs are from the shedding of the mink hair.

Will Ebony Faye Mink Eyelashes Cause An Allergic Reaction?

Although are eyelashes are prepped and clean in a process to make it hypoallergenic. If you have allergies. The consumer is responsible to know the extent of their symptoms. We will have silk eyelashes coming soon.

Are Ebony Faye Eyelashes Lighter Than Fairy Wings?

Are lashes are indeed light. If you are curious about are eyelashes there's no harm in trying them out

Where Do You Primarily Ship To? Do You Ship Internationally?

We primarily ship to all the states in the USA. Yes. we ship internationally exceptions may apply based on postal carrier. Customs duty fee and taxes may apply.

What Postal Carrier Do Ebony Faye Use?

USPS (Domestic tracking number is provided). International: Once the package is shipped a tracking number will be provided and the responsibility of the package is in the hands of your local mail carrier.

Do You Accept Returns?

Yes. We do accept returns please see return policy for more information. A return fee will be applied based on your shipping location.

I Was Charged Duties And Taxes By Customs For A Purchased Made On Ebony Faye. Why Wasn’t That Included As Part Of The Overall Shipping Costs?

You may be charged customs duties and taxes for something purchased online because Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer. When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.

[INTERNATIONAL] Why Do I Need To Pay Customs Duty?

Although you ordered and purchased the goods online, the goods are still subject to an import procedure to clear the shipment through customs. Clearance depends on: The country of origin The value including transport charges The number of goods

[INTERNATIONAL] Where Do I Pay The Customs Duty Fee?

Online or at your local post office.

[INTERNATIONAL] Do I Still Have To Pay Custom Fees. Even When It's Free Shipping?

Yes. If your country deems it. Once the package is out of our hands. Your destination is free to charge fees. These fees do not reflect Ebony Faye.